Eagle Bancorp, Inc.'s 4th Quarter & Year End 2019 Earnings Conference Call was held on January 16, 2020. Click here to listen to recording.
We were founded on the realization that banks were largely failing their communities because they were simply not part of them. So with a desire to change that, we set a new standard for banking. These standards are the reason we’ve become the go-to community bank in Maryland, Virginia, and Washington, DC, and we hope to continue serving the people and businesses around us.
Your bank’s home office should be local
Not halfway across the country. Bankers should be based in their communities, where people are valued beyond the sum of their assets.
Getting to know our customers is a must
We want to shake your hand, learn your name, and get to know your business. We also want you to get to know us. Come in anytime and talk to our CEO. She is happy to meet you because it’s relationships that make good banking sense—not formulas.
Face-to-face is always better
We understand that decisions affecting the community are better made by the people living there, which is why all of our loan officers and members of our loan committee are local. We want to meet you in person, visit your business, and hear your story.
Local businesses fuel our economy
That’s why we’re always going the extra mile and crafting solutions to fit your specific needs. We offer a wide range of products and services that compete with any bank—large or small.
We have a mission to be the most respected and profitable community bank. To do this, we put relationships first to the delight of our customers, employees and shareholders and relentlessly deliver the most compelling service and value.
We continue to build EagleBank by putting relationships F•I•R•S•T. FIRST is an acronym: Flexible. Involved. Responsive. Strong. Trusted.
FLEXIBLE - We begin our relationships based on our time-tested tradition of listening to our customer, collaborating with colleagues and designing a comprehensive, creative solution that brings value to and appreciation from our customer. We enhance the relationship with empowered, ‘Yes, We Can’ service and live up to our strong belief that formulas don’t make good banking sense, relationships do. Be entrepreneurial—it is our differentiator.
INVOLVED - We build our relationship by developing a rapport that is based on partnership, mutual respect and a desire to delight. We are unwavering in our commitment to the goals and growth of our customers, colleagues and community through volunteerism. We believe that doing the little extras and staying involved with our customer demonstrates our difference.
RESPONSIVE - We shape our relationships by taking ownership for being ever responsive, from beginning to end, day in and day out. We understand that reliable, accurate and time-sensitive communication is fundamental to preserving reputation and relationships, internally and externally.
STRONG - We strengthen our relationships each time we are called upon for our expertise and know-how. We are committed to enhancing our professional knowledge in order to remain credible, current and strong partners with our customers, colleagues and community. Our history of sustaining a well-capitalized and profitable position emphasizes our strength and reinforces our relationships.
TRUSTED - We uphold our relationships with honesty, openness and reliability. We can be counted on to do “the right thing.” We understand that underlying a sound, long-lasting relationship is the essential element of trust. Trust can be lost in a moment, so we are vigilant in our actions and words.