Coronavirus (COVID-19) Small Business Banking Updates

Coronavirus (COVID 19) Updates:

We're here for you.

As the coronavirus (COVID-19) impacts our region, we want to keep our customers informed of the measures the Bank is taking to address this. Please refer to the below information which the Bank will update as needed in this rapidly changing environment.

EagleBank is monitoring this fast-developing situation including processing daily updates from the CDC (Center for Disease Control), WHO (World Health Organization), Financial Regulatory Agencies, and local and state health departments. We will be conforming to their recommendations and keeping our customers abreast of any important new information or directives that could impact our operating status.

SMALL BUSINESS LENDING

SBA CARES Act Paycheck Protection Program (PPP)

EagleBank has participated in the SBA CARES Act PPP program. For more detailed information, please visit our dedicated PPP page here: www.eaglebankcorp.com/SBA-paycheck-protection-program.

BRANCH INFORMATION

Updated Branch Hours & Locations

Thank you for your patience as we work hard to balance meeting customers banking needs while adhering to CDC social distancing guidelines.

Branches Open by Appointment Only & Drive-Up Windows

Banking Hours
Monday-Thursday: 8:30AM-4PM
Friday: 8:30AM–5PM

Maryland

Bethesda (7735 Old Georgetown Road, Suite 100, Bethesda; 240.497.2044)
Facial covering is required to enter this branch. Please also observe social distancing.
Chevy Chase (5480 Wisconsin Avenue, Chevy Chase; 301.280.6800)
Facial covering is required to enter this branch. Please also observe social distancing.
Saturday Lobby Hours: 9AM–12PM
Park Potomac (12505 Park Potomac Avenue, Potomac; 301.444.4520)
Facial covering is required to enter this branch. Please also observe social distancing.
Saturday Lobby Hours: 9AM–12PM
Drive-Up Window is available.
Drive-Up Banking Hours: Monday-Thursday: 8:30AM-4PM; Friday: 8:30AM–5PM; Saturday: 9AM–12PM
Silver Spring (8665-B Georgia Avenue, Silver Spring; 301.588.6700)
Facial covering is required to enter this branch. Please also observe social distancing.
Drive-Up Window is available.
Drive-Up Banking Hours: Monday-Thursday: 8:30AM-4PM; Friday: 8:30AM–5PM
Shady Grove (9600 Blackwell Road, Rockville; 301.762.3076)
Facial covering is required to enter this branch. Please also observe social distancing.
Drive-Up Window is available.
Drive-Up Banking Hours: Monday-Thursday: 8:30AM-4PM; Friday: 8:30AM–5PM
Twinbrook (12300 Twinbrook Parkway, Rockville; 301.287.8500)
Facial covering is required to enter this branch. Please also observe social distancing.

Note: Visit our Park Potomac Branch for Saturday Drive-Up services (address & drive-up hours indicated above)

Virginia

Alexandria (277 S. Washington Street, Alexandria; 703.956.5075)
Facial covering is required to enter this branch. Please also observe social distancing.
Ballston (4420 N. Fairfax Drive, Arlington; 571.319.4800)
Facial covering is required to enter this branch. Please also observe social distancing.
Drive-Up Window is also available.
Drive-Up Banking Hours: Monday-Thursday: 8:30AM-4PM; Friday: 8:30AM–5PM
Chantilly (13986 Metrotech Drive, Chantilly; 703.378.0010)
Facial covering is required to enter this branch. Please also observe social distancing.
Saturday Lobby Hours: 9AM–12PM
Drive-Up Window is also available.
Drive-Up Banking Hours: Monday-Thursday: 8:30AM-4PM; Friday: 8:30AM–5PM; Saturday: 9AM–12PM
Dulles Town Center (45745 Nokes Boulevard, Sterling; 703.230.1515)
Facial covering is required to enter this branch. Please also observe social distancing.
Fairfax (11166 Fairfax Boulevard, Fairfax; 703.359.4100)
Facial covering is required to enter this branch. Please also observe social distancing.
Merrifield (2905 District Avenue, Fairfax; 571.319.4900)
Facial covering is required to enter this branch. Please also observe social distancing.
Saturday Lobby Hours: 9AM–12PM
Reston (12011 Sunset Hills Road, Reston; 571.319.4848)
Facial covering is required to enter this branch. Please also observe social distancing.
Rosslyn (1919 N. Lynn Street, Arlington; 571.319.4855)
Facial covering is required to enter this branch. Please also observe social distancing.
Tysons (8245 Boone Boulevard, Tysons Corner; 703.752.9360)
Facial covering is required to enter this branch. Please also observe social distancing.

Note: Visit our Chantilly Branch for Saturday Drive-Up services (address & drive-up hours indicated above)

District of Columbia

Dupont Circle (1228 Connecticut Avenue, NW; 202.466.3161)
Facial covering is required to enter this branch. Please also observe social distancing.
Gallery Place (700 K Street, NW, Suite 60; 202.628.7300)
Facial covering is required to enter this branch. Please also observe social distancing.
Georgetown (3143 N Street, NW; 202.481.7025)
Facial covering is required to enter this branch. Please also observe social distancing.
K Street (2001 K Street, NW; 202.296.6886)
Facial covering is required to enter this branch. Please also observe social distancing.
McPherson Square (1425 K Street, NW; 202.408.8411)
Facial covering is required to enter this branch. Please also observe social distancing.

We are taking the following measures to safeguard our customers and employees:

Advanced cleaning and disinfecting procedures are in place and our employees will be wearing cloth face coverings.
Customers are required to wear cloth face coverings to enter the lobby. If a customer doesn’t feel comfortable wearing a cloth face covering, the drive thru is available for your banking needs.
We have teller windows available with protective glass barriers in place to minimize risk throughout each transaction there.
In order to regulate the amount of people in an enclosed area, customers may be asked to wait outside for assistance.

We still encourage customers to use drive-through banking, mobile banking, online banking, mobile deposit and ATM banking whenever possible. We also welcome direct calls and emails to serve banking needs.

All of our EagleBank ATMs remain open 24/7 and all Night Depository services are also available during this time.

DIGITAL SERVICES

Online Services During Social Distancing

DIGITAL SERVICES AND ONLINE BANKING

EagleBank offers an advanced suite of digital online and mobile tools to manage and monitor your personal and business banking relationships. Services to assist with everyday banking transactions such as balance inquiries, internal transfers, stop payments and check deposits are available through online banking and our mobile apps.

Business Online Banking offers business customers the ability to transmit wire transfers, ACH files and access fraud prevention tools to monitor transaction activity to include Positive Pay and ACH Fraud Filter. If you have not taken advantage of these online tools and would like to enroll in them now, please contact us at info@eaglebankcorp.com.

DEBIT CARDS AND MOBILE WALLETS

Debit Cards offer you 24x7 access to ATMs for cash withdrawals and deposits at EagleBank ATMs. Remember EagleBank has never charged you to use your card at another Bank’s ATM. All Debit Cards are eligible to be stored in your mobile wallet for added convenience.

CUSTOMER SUPPORT

Client Assistance

Our customer support team is ready to help with any of your banking questions or concerns with your account.

For Online Banking support during the business hours of 8:30 AM - 6:00 PM, Monday - Friday, please call us at 301.628.4708.
For general questions regarding your existing account(s), please call us at 301.986.1800 during the business hours of 8:30 AM - 5:00 PM, Monday thru Friday.
24/7 TeleBank: Please call 1.800.364.8313 to obtain information on your accounts and transfer funds between your EagleBank accounts.
For ATM and Debit Card support, including reporting a lost or stolen card, please call us at 1.866.318.7727, anytime.

During this time please be extra cautious and aware of scams. In times of crisis, criminals become more active to try and deceive you especially as it pertains to information regarding the crisis. Web search results could potentially take you to links that can lead to malware being downloaded. Be vigilant with email and text messages regarding COVID-19 and do not click on links or open attachments prior to verifying their authenticity. Do not share any sensitive information with unfamiliar sources.

EagleBank is built on the foundation of “Relationships FIRST” and now more than ever we are here for you to support your banking needs through this unprecedented time. We hope you will not hesitate to reach out to your EagleBank contact with any questions or concerns. We are now, more than ever, focused on RELATIONSHIPS FIRST.

In the meantime, we are grateful for your continued confidence and patronage. We are committed to keeping you safe and to protecting not just our banking relationship but also the neighborhoods where we all live, work and contribute every day.