Coronavirus (COVID-19) Small Business Banking Updates

Coronavirus (COVID 19) Updates:

We're here for you.

As the coronavirus (COVID-19) impacts our region, we want to keep our customers informed of the measures the Bank is taking to address this. Please refer to the below information which the Bank will update as needed in this rapidly changing environment.

EagleBank is monitoring this fast-developing situation including processing daily updates from the CDC (Center for Disease Control), WHO (World Health Organization), Financial Regulatory Agencies, and local and state health departments. We will be conforming to their recommendations and keeping our customers abreast of any important new information or directives that could impact our operating status.

SMALL BUSINESS LENDING

SBA CARES Act Paycheck Protection Program (PPP)

EagleBank participated in the SBA CARES Act PPP program, processing over 1,330 loans, securing over $491 million for our customers, and saving over 41,000 jobs (data as of 5/10/2020). As of June 24, 2020 we closed the application process for the program. For more detailed information, please visit our dedicated PPP page here: www.eaglebankcorp.com/SBA-paycheck-protection-program.

BRANCH INFORMATION

Updated Branch Hours & Locations

Thank you for your patience over the past few weeks as we've worked hard to balance meeting customers banking needs with adhering to local stay-at-home orders. We are pleased to announce expanded branch lobby access starting Friday, July 3^rd with limitations on capacity, as we continue to follow CDC social distancing guidelines.

Branches Open by Appointment Only & Drive-Up Windows

Lobby Banking Hours
Monday-Thursday: 8:30AM-4PM
Friday: 8:30AM–5PM

Maryland

Bethesda (7815 Woodmont Avenue, Bethesda)
This branch is open by appointment only. Please call 240.497.2044 to schedule your visit. Facial covering is required to enter this branch. Please also observe social distancing.
Drive-Up Window is available.
Drive-Up Banking Hours: Monday-Thursday: 8:30AM-4PM; Friday: 8:30AM–5PM
Chevy Chase (5480 Wisconsin Avenue, Chevy Chase)
This branch is open by appointment only. Please call 301.280.6800 to schedule your visit. Facial covering is required to enter this branch. Please also observe social distancing.
Saturday Lobby Hours: 9AM–12PM
Park Potomac (12505 Park Potomac Avenue, Potomac)
This branch is open by appointment only. Please call 301.444.4520 to schedule your visit. Facial covering is required to enter this branch. Please also observe social distancing.
Saturday Lobby Hours: 9AM–12PM
Drive-Up Window is available.
Drive-Up Banking Hours: Monday-Thursday: 8:30AM-4PM; Friday: 8:30AM–5PM; Saturday: 9AM–12PM
Silver Spring (8665-B Georgia Avenue, Silver Spring)
This branch is open by appointment only. Please call 301.588.6700 to schedule your visit. Facial covering is required to enter this branch. Please also observe social distancing.
Drive-Up Window is available.
Drive-Up Banking Hours: Monday-Thursday: 8:30AM-4PM; Friday: 8:30AM–5PM
Shady Grove (9600 Blackwell Road, Rockville)
This branch is open by appointment only. Please call 301.762.3076 to schedule your visit. Facial covering is required to enter this branch. Please also observe social distancing.
Drive-Up Window is available.
Drive-Up Banking Hours: Monday-Thursday: 8:30AM-4PM; Friday: 8:30AM–5PM
Twinbrook (12300 Twinbrook Parkway, Rockville)
This branch is open by appointment only. Please call 301.287.8500 to schedule your visit. Facial covering is required to enter this branch. Please also observe social distancing.

Note: Visit our Park Potomac Branch for Saturday Drive-Up services (address & drive-up hours indicated above)

Virginia

Alexandria (277 S. Washington Street, Alexandria)
This branch is open by appointment only. Please call 703.956.5075 to schedule your visit. Facial covering is required to enter this branch. Please also observe social distancing.
Ballston (4420 N. Fairfax Drive, Arlington)
This branch is open by appointment only. Please call 571.319.4800 to schedule your visit. Facial covering is required to enter this branch. Please also observe social distancing.
Drive-Up Window is also available.
Drive-Up Banking Hours: Monday-Thursday: 8:30AM-4PM; Friday: 8:30AM–5PM
Chantilly (13986 Metrotech Drive, Chantilly)
This branch is open by appointment only. Please call 703.378.0010 to schedule your visit. Facial covering is required to enter this branch. Please also observe social distancing.
Saturday Lobby Hours: 9AM–12PM
Drive-Up Window is also available.
Drive-Up Banking Hours: Monday-Thursday: 8:30AM-4PM; Friday: 8:30AM–5PM; Saturday: 9AM–12PM
Dulles Town Center (45745 Nokes Boulevard, Sterling)
This branch is open by appointment only. Please call 703.230.1515 to schedule your visit. Facial covering is required to enter this branch. Please also observe social distancing.
Fairfax (11166 Fairfax Boulevard, Fairfax)
This branch is open by appointment only. Please call 703.359.4100 to schedule your visit. Facial covering is required to enter this branch. Please also observe social distancing.
Merrifield (2905 District Avenue, Fairfax)
This branch is open by appointment only. Please call 571.319.4900 to schedule your visit. Facial covering is required to enter this branch. Please also observe social distancing.
Saturday Lobby Hours: 9AM–12PM
Reston (12011 Sunset Hills Road, Reston)
This branch is open by appointment only. Please call 571.319.4848 to schedule your visit. Facial covering is required to enter this branch. Please also observe social distancing.
Rosslyn (1919 N. Lynn Street, Arlington)
This branch is open by appointment only. Please call 571.319.4855 to schedule your visit. Facial covering is required to enter this branch. Please also observe social distancing.
Tysons (8245 Boone Boulevard, Tysons Corner)
This branch is open by appointment only. Please call 703.752.9360 to schedule your visit. Facial covering is required to enter this branch. Please also observe social distancing.

Note: Visit our Chantilly Branch for Saturday Drive-Up services (address & drive-up hours indicated above)

District of Columbia

Dupont Circle (1228 Connecticut Avenue, NW)
This branch is open by appointment only. Please call 202.466.3161 to schedule your visit. Facial covering is required to enter this branch. Please also observe social distancing.
Gallery Place (700 7th Street, NW)
This branch is open by appointment only. Please call 202.628.7300 to schedule your visit. Facial covering is required to enter this branch. Please also observe social distancing.
Georgetown (3143 N Street, NW)
This branch is open by appointment only. Please call 202.481.7025 to schedule your visit. Facial covering is required to enter this branch. Please also observe social distancing.
K Street (2001 K Street, NW)
This branch is open, by appointment only. Please call 202.296.6886 to schedule your visit. Facial covering is required to enter this branch. Please also observe social distancing.
McPherson Square (1425 K Street, NW)
This branch is open by appointment only. Please call 202.408.8411 to schedule your visit. Facial covering is required to enter this branch. Please also observe social distancing.

For branches that are re-opening, we will meet with our customers by appointment only, and we are taking the following measures to safeguard our customers and employees:

Advanced cleaning and disinfecting procedures are in place and our employees will be wearing cloth face coverings.
Customers are required to wear cloth face coverings to enter the lobby. If a customer doesn’t feel comfortable wearing a cloth face covering, the drive thru is available for your banking needs.
We have teller windows available with protective glass barriers in place to minimize risk throughout each transaction there.
In order to regulate the amount of people in an enclosed area, customers without an appointment may be asked to wait for assistance or schedule an appointment for a later time.

We still encourage customers to use drive-through banking, mobile banking, online banking, mobile deposit and ATM banking whenever possible. We also welcome direct calls and emails to serve banking needs.

All of our EagleBank ATMs remain open 24/7 and all Night Depository services are also available during this time.

DIGITAL SERVICES

Online Services During Social Distancing

DIGITAL SERVICES AND ONLINE BANKING

EagleBank offers an advanced suite of digital online and mobile tools to manage and monitor your personal and business banking relationships. Services to assist with everyday banking transactions such as balance inquiries, internal transfers, stop payments and check deposits are available through online banking and our mobile apps.

Business Online Banking offers business customers the ability to transmit wire transfers, ACH files and access fraud prevention tools to monitor transaction activity to include Positive Pay and ACH Fraud Filter. If you have not taken advantage of these online tools and would like to enroll in them now, please contact us at info@eaglebankcorp.com.

DEBIT CARDS AND MOBILE WALLETS

Debit Cards offer you 24x7 access to ATMs for cash withdrawals and deposits at EagleBank ATMs. Remember EagleBank has never charged you to use your card at another Bank’s ATM. All Debit Cards are eligible to be stored in your mobile wallet for added convenience.

CUSTOMER SUPPORT

Client Assistance

Our customer support team is ready to help with any of your banking questions or concerns with your account.

For Online Banking support during the business hours of 8:30 AM - 6:00 PM, Monday - Friday, please call us at 301.628.4708.
For general questions regarding your existing account(s), please call us at 301.986.1800 during the business hours of 8:30 AM - 5:00 PM, Monday thru Friday.
24/7 TeleBank: Please call 1.800.364.8313 to obtain information on your accounts and transfer funds between your EagleBank accounts.
For ATM and Debit Card support, including reporting a lost or stolen card, please call us at 1.866.318.7727, anytime.

During this time please be extra cautious and aware of scams. In times of crisis, criminals become more active to try and deceive you especially as it pertains to information regarding the crisis. Web search results could potentially take you to links that can lead to malware being downloaded. Be vigilant with email and text messages regarding COVID-19 and do not click on links or open attachments prior to verifying their authenticity. Do not share any sensitive information with unfamiliar sources.

EagleBank is built on the foundation of “Relationships FIRST” and now more than ever we are here for you to support your banking needs through this unprecedented time. We hope you will not hesitate to reach out to your EagleBank contact with any questions or concerns. We are now, more than ever, focused on RELATIONSHIPS FIRST.

In the meantime, we are grateful for your continued confidence and patronage. We are committed to keeping you safe and to protecting not just our banking relationship but also the neighborhoods where we all live, work and contribute every day.